MoonshotAI
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Kimi-K3
Kimi K3 is an open-weight, 2.8T-parameter native multimodal agentic model with a 1M-token context window, designed for frontier coding, knowledge work, and reasoning tasks.
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FR-AI / ANALYSISWhy it is worth attention
It packages customer-support responses as an installable skill, with explicit support for variables, tone, and escalation while avoiding fake ETAs.
Who it is for
- Customer support agents
- Support operations teams
- Developers building support tooling
- Teams using skills-based automation
Use cases
- Standardizing support replies for common scenarios
- Inserting macros with variables such as customer or issue details
- Maintaining tone and escalation guidance in replies
- Training or onboarding new support staff
Strengths
- Clear value proposition: no fake ETAs
- Installable via npx skills add
- Supports variables, tone, and escalation
- MIT licensed
Considerations
- README provides minimal usage details
- Macro scenarios and content are not enumerated in the README
- Requires the npx skills ecosystem and a skills directory
README quick start
Support Macro Pack
CS canned-reply macros with variables, tone, escalation — no fake ETAs.
中文简介： 客服宏库：变量、语气、升级 — 无假 ETA。 — README.zh.md.
What this skill does
- Named scenario macros library
Install
npx skills add / --skill support-macro-pack
Local skills/support-macro-pack/. Default lang=en. See SKILL.md.
Example
../../output/samples/support-macro-pack-example-01.md
License
MIT
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