MoonshotAI
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Kimi-K3
Kimi K3 is an open-weight, 2.8T-parameter native multimodal agentic model with a 1M-token context window, designed for frontier coding, knowledge work, and reasoning tasks.
AI repository intelligence
FR-AI / ANALYSISWhy it is worth attention
It emphasizes ethical communication by banning manipulative tactics and offers flexible configuration (language, count, trigger, offer, tone) for customer success teams.
Who it is for
- SaaS customer success managers
- Lifecycle marketers
- Subscription product managers
- Email copywriters
Use cases
- Cancellation flow save efforts
- Failed payment soft save sequences
- Renewal risk win-back campaigns
- Inactive subscriber re-engagement
Strengths
- Configurable options (lang, count, trigger, offer, tone) for diverse scenarios
- Ethical approach that avoids fear, guilt, and fake urgency
- Clear deliverable: 2–3 email drafts plus timing and banned phrases
- MIT licensed for free use and modification
Considerations
- Requires manual installation via npx or local monorepo setup
- Only supports predefined triggers and offers listed in options table
- Output quality depends on the underlying agent implementation
README quick start
Churn Save Email
Write 2–3 subscription churn-save emails: facts, options, respectful tone. No fear, guilt, or fake urgency. For CS / lifecycle on SaaS subscriptions.
中文简介： 订阅流失挽留邮件 2–3 封（事实+选项，禁恐吓/愧疚）。 — 详见 README.zh.md.
What this skill does
- You write subscription save sequences that respect the customer — facts and options, never threats
- Scope: SaaS / subscription CS lifecycle save & soft win-back
- Deliverable: 2–3 email drafts + timing + banned phrases
- Triggers: churn email, save offer, cancellation save, win-back sequence, dunning soft.
Install
After this package is on GitHub:
npx skills add / --skill churn-save-email
Local monorepo: point your agent at skills/churn-save-email/ (this folder).
Options
| Option | Values | Default |
|---|---|---|
lang | en · zh · bilingual | en |
count | 2 · 3 | 3 |
trigger | cancel-intent · failed-payment · inactive · renewal-risk | cancel-intent |
offer | none · pause · plan-down · discount · extension | pause or user-given |
tone | warm · neutral · direct | warm |
Runtime output language follows lang (default en). Skill docs stay EN-primary.
When to use
| Use | Don't |
|---|---|
| (see bullets) | (see bullets) |
Use
- Cancel flow, renewal risk, failed payment soft save
- CS-owned lifecycle copy
Don't
- Hard collections / legal demand letters
- Inventing discounts without policy
Deliverable
2–3 email drafts + timing + banned phrases
Full workflow, hard rules, and QA: see SKILL.md.
Example
Monorepo sample (if present): ../../output/samples/churn-save-email-example-01.md
License
MIT — see LICENSE.
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