A skill that packages support-to-engineering handoffs into an engineering-ready card containing reproduction steps, artifacts, and a clear request, with a blame-free framing.

Stars

4

7-day growth

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Forks

2

Open issues

0

License

MIT

Last updated

2026-07-30

AI repository intelligence
FR-AI / ANALYSIS

Why it is worth attention

It addresses the common pain point of messy support-to-engineering handoffs by standardizing the handoff as a concise, blame-free card, and it ships as an installable skill with an MIT license.

Who it is for

  • Support engineers who need to hand off bugs or issues to engineering
  • Engineering teams that want structured, actionable bug reports
  • Developers building or using AI/CLI skills for workflow automation
  • Technical support managers looking to standardize escalation processes

Use cases

  • Creating a handoff pack when a support case needs engineering involvement
  • Documenting repro steps and attaching artifacts for a bug report
  • Summarizing the desired engineering action in a clear, neutral ask
  • Standardizing escalation handoffs across support and engineering teams

Strengths

  • Clearly scopes the output as an engineering-ready card with repro, artifacts, and a clear ask
  • Emphasizes blame-free communication, which can improve cross-team collaboration
  • Simple installation via npx skills add with no custom setup described
  • MIT license permits wide reuse

Considerations

  • README is minimal; full behavior requires reading SKILL.md
  • Usage depends on the skills CLI ecosystem and its conventions
  • No inline example or detailed process is shown in the README, so evaluation requires opening the linked sample

README quick start

CS→Eng Handoff

Support-to-engineering handoff packs: repro, artifacts, clear ask.

中文简介: 客服→工程交接包:复现、证据、明确请求。 — README.zh.md.

What this skill does

  • Eng-ready card without blame

Install

npx skills add / --skill cs-eng-handoff

Local skills/cs-eng-handoff/. Default lang=en. See SKILL.md.

Example

../../output/samples/cs-eng-handoff-example-01.md

License

MIT

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